Returns Support Associate 3
$62,400–$78,000,000 year
On-siteNew York City, New York, United States
Job Summary
Manage all returns cases and inquiries, prioritizing resolution to ensure timely processing. Perform quality control on requests and analyze cost effectiveness for each case. Coordinate with internal and external parties to address queries and notify departments of policy abuse or system issues. Identify patterns in fraud, customer errors, and carrier problems to improve efficiency. Handle direct customer communication while balancing the total case load. Review internal and external requests to evaluate and correct return exceptions, including advanced exchanges, lithium, and international labels.
Required Qualifications
- Working knowledge of returns and shipping
Desired Qualifications
- Time management
- Ability to work independently
- Ability to design or understand process design to implement new systems
- Strong organizational skills
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