Returns Material Authorizations (RMA) Specialist
On-siteTamarac, Florida, United States
Job Summary
Process returns, warranties, replacements, and credits accurately by reviewing and authorizing RMA requests within 24 hours. Maintain detailed logs for return and credit authorizations, vendor follow-ups, and expired RMAs while communicating regularly with customers, vendors, and internal departments to resolve issues. Perform product inspections, manage returns area warehouse organization, and prepare reports on return status and process performance. Identify process improvements to reduce cycle times and support customer service queues as needed. Work within pre-established guidelines under immediate supervision to ensure financial security and compliance with company policies.
Required Qualifications
- High School diploma or GED
- 3+ years' experience with Customer Service
- Thorough knowledge of return policies and procedures
- 2+ years RMA experience
- 2+ years' experience with an ERP system
- Strong computer skills –Microsoft Office (Basic skills in excel, word, outlook)
- Experience with Credit Memos or Requesting Credits for customers
- Order Entry experience, understanding how to research order history and delve into the details
- Familiar with inventory or inventory processes, as it relates to customers and returns
- Able to exercise sound judgment within Sonny's utilizing standard operating procedures and policies to determine appropriate action to achieve resolutions
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