RETURNS CUSTOMER SUPPORT ASSOCIATE
$39,520–$43,680 year
On-siteWoodridge, Illinois, United States
Job Summary
Manage customer return cases from initial contact to final resolution, processing credits, replacements, rebills, and shipping reroutes with a goal of same-day resolution. Act as the primary point of contact through phone and email, turning everyday issues into seamless, positive experiences while keeping customers in the loop with clear, proactive updates. Partner with internal production, manufacturing, sales, and logistics teams to ensure replacement orders are clear, manufactured, and shipped on time. Introduce customers to new promotions, product updates, or alternatives that enhance their business. Maintain an 80% or higher call-answer rate with an error rate of 0.25% or better.
Required Qualifications
- High Efficiency: Ability to hit an 80% or higher call-answer rate and maintain a high level of accuracy, (error rate of 0.25% or better).
- Communication Skills: Excellent verbal and written skills with a professional, empathetic tone.
- Availability: Ready to start fresh at your scheduled time and open to occasional seasonal overtime to support our peak business periods.
Desired Qualifications
- If you love multitasking, thrive in a vibrant team environment, and get a thrill from turning a challenging situation into a customer win, you will fit right in.
- A Master Multitasker: You naturally prioritize tasks in a fast- moving environment without losing your attention to detail.
- An Active Learner: You enjoy learning new Software and Tools as well as the Orbus product line and manufacturing capability. You also enjoy asking questions and continuously growing your own skill set.
- Reliable and Punctual: You take pride in being there for your team and customers, managing your schedule accurately, completing daily tasks efficiently.
- A Team Player: You bring a solutions-oriented, positive attitude to every phone call and internal meetings.
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