Returns Clerk
HybridVilnius, Vilnius, Lithuania
Job Summary
Support intake, data entry, and case/order updates using approved templates to meet defined turnaround times. Coordinate missing information with teammates and external contacts to enable clean handoffs. Contribute accurate records, logs, and notes in the system of record while verifying completeness before submission. Ensure adherence to standard operating procedures, privacy/security, and quality requirements; escalate items outside procedure with clear context. Track personal queue, priorities, and due dates; report progress and risks early to supervisors. Support basic reconciliations by comparing totals and fields; correct routine discrepancies per instructions or route with notes. Contribute small improvements to job aids or templates that reduce rework and submit for approval before adoption. Join a growing Shared Service Center in Lithuania focused on pharmaceutical solutions.
Required Qualifications
- High School Diploma/GED or equivalent experience
- Less than 2 years of experience in customer service operations, multi-channel inquiry handling, data entry and documentation, basic discrepancy resolution and reconciliation, or queue management within policy-controlled environment
Desired Qualifications
- Certification in ITIL 4 Foundation
- Lean Six Sigma Yellow Belt
- HDI Customer Service Representative (or equivalent)
- COPC Customer Experience Practitioner, or equivalent certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.