Returns and Refurbishment Specialist
On-siteOshkosh, Wisconsin, United States
Job Summary
Receive and inspect returned wig products for condition, packaging, and compliance with return policies. Document reasons for returns and input data into the returns management system while communicating with the customer service team to resolve discrepancies. Evaluate wigs for potential refurbishment, then clean, sanitize, restyle, and make minor repairs such as trimming and detangling. Repackage refurbished items to meet company standards and prepare them for resale, ensuring all work adheres to quality assurance guidelines. Maintain accurate records of returned and refurbished items and track refurbishment success rates to report recurring issues. Collaborate with the warehouse team to manage inventory updates and assist in refining return policies.
Required Qualifications
- High school diploma or equivalent
- 1+ year of experience in a similar role (returns processing, quality control, wig care/styling, or inventory management)
- Familiarity with synthetic and human hair wigs and associated care techniques
- Strong attention to detail and a commitment to quality
- Basic computer skills and working knowledge of Microsoft Outlook
- Strong attendance & work ethic
- Ability to identify issues, communicate questions and problems and implement effective solutions
- Willing to work independently and within a team atmosphere
- Available for extra hours as needed
- Must be able to stand or sit for extended periods during styling and refurbishment tasks
- Comfortable working in a warehouse or production area with exposure to hair products and styling tools
- Occasional lifting of boxes or wig shipments up to 25 lbs
Desired Qualifications
- Cosmetology training or certification
- Experience in returns processing, quality control, wig care/styling, or inventory management
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