Return Agent- Customer Service
$21,840–$21,840 year
On-siteSan Juan, San Juan, Puerto Rico or San Juan, Texas, United States
Job Summary
Greet arriving customers with prescribed dialogue, remind them to check for personal belongings, and document any items found in the vehicle. Advise customers on rental charges, provide receipts, and offer professional information regarding airport terminal transportation. Discreetly inspect incoming vehicles for damage, verify gas tank levels, and complete service alerts for mechanical or body issues reported by customers. Identify vehicles on system holds for turnback, time, mileage, or recalls, and tag those flagged for grounding or maintenance to ensure proper lot placement. Maintain an organized lot for traffic flow, document customer satisfaction or dissatisfaction, and perform assigned miscellaneous duties. This 40-hour weekly role operates 24 hours at San Juan International Airport, requiring fluency in English and Spanish.
Required Qualifications
- Must be at least 18 years old
- Must be fluent in English and Spanish
- Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
- High School Diploma or G.E.D. required
- Must have a valid Puerto Rico driver's license with no more than 2 moving violations within the last 3 years
- No drug or alcohol related convictions on driving record in the last 3 years
- Apart from religious observation, must be able to work a flexible schedule
- Position is 40 hours per week
- This is a 24 hour operation
Desired Qualifications
- Experience in handling customer service functions preferred
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