Retention Sales Specialist - ON, Canada

Proactively contact customers identified as "at risk" for cancellation to negotiate contract retention, resolve service quality issues, and right-size or re-price accounts. Mediate requests while maintaining profitable revenue levels, utilizing Value Based Sales Skills to uncover needs, explain obligations, and sell recommended solutions. Manage assigned cases within service level expectations to attain 100% of assigned revenue, working cross-functionally with transportation, billing, and collections teams. Exercise discretion for credits and approvals per policy, leveraging CRM tools for pipeline management and forecasting. This hybrid role supports WMHS's retention strategy, requiring bilingual English and French skills.