Retention Manager
HybridLondon, England, United Kingdom
London, England, United KingdomHybridFull Time
Full Time
Job Summary
Retention Manager at Mous to own and accelerate retention end-to-end for a fast-growing DTC brand. Own the email & SMS programme in Klaviyo, build and report on lifecycle flows, plan and run A/B tests, develop the CRM/retention roadmap and customer segmentation, and drive repeat purchases and customer lifetime value through data-driven experimentation. Role emphasizes ownership, analytical rigour, and cross-functional collaboration within a growing consumer brand.
Required Qualifications
- 2–4 years in CRM / retention / lifecycle marketing
- Hands-on Klaviyo expertise (or comparable ESP)
Desired Qualifications
- Loyalty or subscription experience
- Clear test-and-learn examples with evidence of the uplift achieved
- 🎉 Our Offer
- We operate a hybrid working model, typically spending at least three days a week in our Hoxton office to maintain our collaborative and high-energy culture.
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