Retention Care Consultant
Hybrid · Parramatta, New South Wales, Australia
EXPIREDParramatta, New South Wales, AustraliaHybridFull TimeMid LevelNot SpecifiedLarge
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Large
Job Summary
The Retention Care Consultant manages member-initiated opportunities to retain members for Australia's largest not-for-profit health fund. Responsibilities include conducting cover reviews, managing inquiries, and focusing on member retention through effective communication strategies. This is a permanent full-time role with hybrid work options available after training.
Required Qualifications
- Strong commitment to providing outstanding customer service over the phone
- Desire and commitment to work within a team to achieve performance objectives
- Strong understanding and knowledge of health insurance and competitor products and services
- A positive attitude and willingness to embrace change
Desired Qualifications
- Experience in a contact centre
- Experience in sales or retention
- Basic to intermediate computer skills – MS Office, Outlook, Salesforce, Genesys, ELMO
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