Retention Agent
$30,870–$30,870 year
On-site · Salisbury, England, United Kingdom
Job Summary
Retention Agent in Salisbury responsible for renewal-focused customer service to pet-insurance policy holders. Engage customers via phone, live chat, and email to guide renewals, explain policy details, handle objections, and build long-term loyalty. Maintain accurate CRM records, ensure GDPR and FCA compliance, share feedback to improve products and processes, and meet targets for customer satisfaction and retention. Stay informed about products and procedures to provide expert support and deliver positive interactions that emphasize value and protection for pets.
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