Retailer Support Team Leader
On-siteAntiguo Cuscatlán, La Libertad Department, El Salvador
Job Summary
Lead, coach, and motivate the team to achieve performance targets and deliver excellent service. Conduct regular 1:1s, performance reviews, coaching sessions, and development plans to support employee growth and address performance opportunities. Monitor daily operations, ensuring timely resolution of CRM and Outlook requests and adherence to processes. Track team performance metrics, attendance, action plans, disciplinary actions, and employee documentation. Foster a positive team environment by promoting accountability, teamwork, engagement, and alignment with company values. Support onboarding and training for new hires, process transitions, and operational updates. Manage staffing matters, including attendance, performance management, and employee separations when necessary. Drive continuous improvement through process optimization and operational excellence. Schedule flexibility includes evenings, weekends, holidays, and a night shift (3:00 PM–12:00 AM). Requires minimum one year of customer service or CSS experience, fluency in English and Spanish, and proficiency in Microsoft Office.
Required Qualifications
- No active written or verbal warnings
- Excellent attendance record with no unexcused absences
- Not currently participating in another promotion process
- Minimum 1 year of Customer Service or CSS experience
- Strong leadership, coaching, analytical, organizational, and multitasking skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Fluent in English and Spanish
- Schedule flexibility, including evenings, weekends, holidays, and a night shift schedule (3:00 PM–12:00 AM, adjusted during Australian daylight saving)
- Ability to adapt to additional responsibilities as business needs evolve
Desired Qualifications
- proven leadership experience may substitute tenure requirements
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