Retail Workforce Planning & Management Specialist
On-site · Kuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Forecasts customer traffic and builds 4-week staff schedules across all stores; performs long-range headcount planning for the Annual Operating Plan; advises on hiring needs or redistribution of staff across regions; monitors real-time schedule adherence and redeploys staff to respond to surges or absenteeism; serves as the functional owner of the Workforce Management system (Verint, NICE) including configuration, user access, and rostering logic integrity; analyzes overtime spend and agency usage to keep labour costs within budget; end-to-end management of Retail training across sales and service functions; requires a Bachelor’s degree in Business/Commerce/Finance/Economics and 10 years total experience; strong Excel and presentation skills; customer-oriented with effective stakeholder management and a can-do attitude.
Required Qualifications
- Bachelor's Degree Specialized in: Business and Commerce, Finance, Economics
- Total Work Experience: 10 years
- Total Relevant Experience: 5 years
- Strong presentation skills
- Strong mathematical and reporting automation skills (Excel)
- Customer-oriented with good interpersonal and communication skill
- Effective team player with pleasant disposition and personality
- Relationship management with internal and external stakeholders
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