Retail Vertical Executive

Retail Vertical Customer Success Executive responsible for acting as the face of NIQ solutions, driving client ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, identify and convert growth opportunities. External: serve as relationship owner within Customer Success; lead regular Business Reviews; lead Net Promoter Score (NPS); educate customers on features; deliver insightful presentations and actionable recommendations; help improve renewal rates by demonstrating clear business outcomes; develop fact-based analyses; maintain strong client relationships including C-suite engagement; identify and convert opportunities including generating sales leads. Internal: coordinate internal departments to meet client deadlines; provide feedback to product/operations; collaborate with other units; execute service model and Thought Leadership Projects; lead client briefings and onboarding. Competencies include listening, communication, influencing, relationship building, collaboration, creativity, information seeking, consultative storytelling, process management, time management, digital savvy, and NIQ Solutions knowledge.