Retail Travel Advisor
On-siteAberdeen, Scotland, United Kingdom
Job Summary
Conduct face-to-face and virtual sales of holidays, cruises, UK breaks, and additional products while acting as a destination expert. Create unforgettable holiday experiences by placing customer needs at the heart of business and resolving complaints or questions when plans change. Prioritize multiple tasks in a fast-paced environment, embrace change, and adapt to new working systems through ongoing training. Work a varied shift pattern including weekends, bank holidays, and evenings to align with store hours. Exceed sales targets through commission and benefit from inclusive culture, development investment, and comprehensive wellbeing support.
Required Qualifications
- Excellent customer service skills
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment
- Able to embrace change and adapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times
- Confident to actively investigate and resolve any question or complaint
Desired Qualifications
- Passion to go above and beyond
- Drive to achieve
- Confident to rise to the challenges of a customer engaged role both face to face and virtually
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