Retail Technology Support Analyst, Asia Pacific
Hybrid · Singapore, Singapore
Job Summary
Retail Technology Support Analyst role focused on APAC that supports the Retail Technology department by handling incident management, service and change requests, and application support across Japan, Malaysia, Korea, Singapore and ANZ. Responsibilities include prioritizing Jira SM tickets, resolving bugs and data/interface issues, assisting users with technical topics and data analysis, coordinating with the Paris Retail Support team for evolution in Core Model solutions, performing hardware interventions in stores, building and maintaining a knowledge database on Y2, ensuring quality support documentation, participating in retail technology projects, designing new features and configuration settings, writing functional/technical specifications and test cases, organizing and participating in UAT and go-live releases, providing post go-live support for level 1 & 2 in APAC, and delivering training materials and guides.
Required Qualifications
- 3-5 years of experience as Business Consultant, Systems Analyst, Project Coordinator or Technical Coordinator
- 2-3 years’ experience in IT Retail and CRM environment
- Database SQL knowledge
- experience administering or supporting multiple system automated integration
- Microsoft Server knowledge (Windows file management, Task scheduling, MSMQ, NLB, ARR, IIS, web services, oAuth authentication)
- Strong in Microsoft Excel analysis
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