Retail Support Specialist
$54,080–$54,080 year
On-site · Oconomowoc, Wisconsin, United States
Job Summary
Retail Support Specialist delivers hands-on frontline support to AT&T customers inside national retail environments, resolving billing, account, device, and service concerns. Responsibilities include troubleshooting wireless devices and network issues, providing solution-focused customer service, supporting retail partners and store leadership, maintaining accurate documentation, and meeting performance metrics. The role requires strong communication, adaptability to high-volume, fast-paced settings, ability to work flexible hours including evenings/weekends/holidays, and collaboration with cross-functional teams to improve customer experience and processes.
Required Qualifications
- Strong customer service and communication skills.
- Ability to handle high-stress or escalated situations with professionalism.
- Proficient in multitasking and navigating complex systems.
- Detail-oriented with strong problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
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