Retail Support Specialist
$54,080–$54,080 year
On-site · Fruitport, Michigan, United States
Job Summary
The Retail Support Specialist (RSS) provides frontline support to AT&T customers in high-traffic retail environments by resolving account, billing, device, and service issues. Key responsibilities include delivering friendly and solution-focused assistance, troubleshooting wireless devices, and serving as an expert for retail partners. Success in this role necessitates strong communication skills, emotional resilience, and the ability to work effectively in fast-paced settings. This position offers a competitive pay of $26 per hour and opportunities for career growth.
Required Qualifications
- Strong customer service and communication skills
- Ability to handle high-stress or escalated situations with professionalism
- Proficient in multitasking and navigating complex systems
- Detail-oriented with strong problem-solving abilities
- Ability to work flexible hours, including evenings, weekends, or holidays as needed
Desired Qualifications
- Experience in wireless communications, retail customer service, or technical support
- Previous call center or retail support experience
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