Retail Support Specialist
$54,080–$54,080 year
On-siteReno, Nevada, United States
Job Summary
Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations by resolving inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality while operating effectively in high-volume environments. Act as the subject-matter expert for retail employees and third-party partners, leading in-store support for escalations and proactively engaging store leadership to strengthen partnership alignment. Navigate multiple systems simultaneously, document interactions thoroughly, and maintain inventory accuracy for display devices and fixtures. Work flexible schedules including evenings, weekends, and holidays, adhering to company policies and meeting performance metrics.
Required Qualifications
- Strong customer service and communication skills
- Ability to handle high-stress or escalated situations with professionalism
- Proficient in multitasking and navigating complex systems
- Detail-oriented with strong problem-solving abilities
- Ability to work flexible hours, including evenings, weekends, or holidays as needed
Desired Qualifications
- Experience in wireless communications, retail customer service, or technical support
- Previous call center or retail support experience
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