Retail Support Specialist
$54,080–$54,080 year
On-siteSt. Louis, Missouri, United States
Job Summary
Provide professional, solution-focused support to AT&T customers inside national retail locations by resolving inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality while operating effectively in high-volume environments. Act as the subject-matter expert for retail employees and third-party partners, leading in-store support for escalations and strengthening partnership alignment. Navigate multiple systems simultaneously, document interactions thoroughly, and maintain inventory accuracy for display devices and fixtures. Stand, walk, and engage on the sales floor for up to 8 hours per day, adhering to company policies and meeting performance metrics. Work flexible schedules including evenings, weekends, and holidays. Collaborate with cross-functional teams to share insights on recurring issues and improve processes.
Required Qualifications
- Strong customer service and communication skills
- Ability to handle high-stress or escalated situations with professionalism
- Proficient in multitasking and navigating complex systems
- Detail-oriented with strong problem-solving abilities
- Ability to work flexible hours, including evenings, weekends, or holidays as needed
Desired Qualifications
- Experience in wireless communications, retail customer service, or technical support
- Previous call center or retail support experience
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