Retail Support Specialist
$54,080–$54,080 year
On-siteBend, Oregon, United States
Job Summary
Provide professional, solution-focused support to AT&T customers in high-traffic retail locations by resolving inquiries related to billing, accounts, devices, and service concerns. Act as the subject-matter expert for retail partners, leading in-store support for escalations and addressing customer concerns with store leadership. Troubleshoot wireless devices and network issues while navigating multiple systems, documenting interactions, and maintaining inventory accuracy for display fixtures. Operate effectively in busy environments during peak traffic, adhering to compliance standards and meeting performance metrics. Work flexible schedules including evenings, weekends, and holidays, standing and walking up to eight hours daily.
Required Qualifications
- Strong customer service and communication skills
- Ability to handle high-stress or escalated situations with professionalism
- Proficient in multitasking and navigating complex systems
- Detail-oriented with strong problem-solving abilities
- Ability to work flexible hours, including evenings, weekends, or holidays as needed
Desired Qualifications
- Experience in wireless communications, retail customer service, or technical support
- Previous call center or retail support experience
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