Retail Support Specialist
$54,080–$54,080 year
On-siteTigard, Oregon, United States
Job Summary
Deliver hands-on, frontline support to AT&T customers inside high-traffic national retail environments by resolving inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality while operating effectively in high-volume settings. Act as the subject-matter expert for retail employees and third-party partners, leading in-store support for escalations and strengthening partnership alignment. Navigate multiple systems, document interactions, and meet performance metrics for quality and customer satisfaction. Maintain inventory accuracy, execute planograms, and collaborate with cross-functional teams to share insights on recurring issues.
Required Qualifications
- Strong customer service and communication skills
- Ability to handle high-stress or escalated situations with professionalism
- Proficient in multitasking and navigating complex systems
- Detail-oriented with strong problem-solving abilities
- Ability to work flexible hours, including evenings, weekends, or holidays as needed
Desired Qualifications
- Experience in wireless communications, retail customer service, or technical support
- Previous call center or retail support experience
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