Retail Supervisor LEGOLAND Discovery Center Dallas
$41,600–$41,600 year
On-siteGrapevine, Texas, United States
Job Summary
Lead from the Retail floor with shoulder-to-shoulder leadership, delivering outstanding guest care aligned with Guest Obsession standards. Motivate and coach team members while providing daily briefings to ensure effective position coverage and clear communication. Monitor guest-facing areas, uphold safety and presentation standards, and empower staff to handle service recovery moments. Provide feedback to drive performance and maximize sales opportunities, while assisting with scheduling, training, and performance support. Support Duty Manager shifts overseeing attraction-wide operations and encourage new ideas to improve the business.
Required Qualifications
- High school diploma or GED
- At least two years of supervisory experience in a high-volume Retail environment
- Strong leadership and communication skills
- A calm, confident approach in a busy, high-energy setting
- Excellent guest service and problem-solving abilities
- Sales awareness and attention to detail
- Comfort working with POS or computerized systems
- The ability to multitask and stay organized
- a positive attitude and passion for creating amazing guest moments
- Child Safeguarding Background Screening
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