Retail Supervisor
$520,000–$520,000 year
On-siteChicago, Illinois, United States
Job Summary
Lead retail store operations by managing opening and closing procedures, optimizing register efficiency, and driving daily production goals. Direct and motivate associates through training, coaching, and hiring support, while overseeing merchandise rotation and maintaining strict safety standards. Serve as a service experience leader to ensure efficient customer flow, enforce loss prevention policies, and coordinate inventory to maximize donated goods value. Complete required data reporting and adapt to varied schedules including weekend shifts and closing rotations. Champion community engagement initiatives and act as an ambassador for Goodwill's mission to support individuals seeking independence.
Required Qualifications
- Two years of supervisory experience preferred
- Able to complete and retain forklift certification, if required at site
- Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled
- Additional nights and weekend shifts may be required to meet business needs
- Must have working phone that allows for communication accessibility
- Regularly lifts and/or moves up 10 pounds
- Frequently lifts and/or moves up to 20 pounds
- Occasionally lifts and/or moves up to 50 pounds
- Required to stand for long periods of time
- Required to hear and respond to warning devices on equipment
- Vision Required for while using computer keyboard and work with written and electronic information
- Required to assess store and donation center operations
- Travel required
Desired Qualifications
- Customer Focus
- Directing & Motivating Others
- Drive for Results
- Action Oriented
- Timely Decision Making
- Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service
- Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles
- Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications
- Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities
- Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure
- Ensures Accountability: Takes responsibility and ownership for successes and failures in own work
- Two years of supervisory experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.