Retail Store Temp (Customer Experience Coordinator)
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Welcome customers arriving at the Highmark Direct Medicare Center, greet them promptly, and connect them with licensed Medicare Advisors. Schedule consultations, coordinate daily appointment flow, and communicate expected wait times to ensure smooth operations. Create and maintain customer records within the CRM system, answer general inquiries, and provide outstanding customer service. Monitor inventory of brochures, forms, and office supplies while maintaining a clean, organized environment. Support community events, Medicare educational seminars, and wellness activities. Provide daily operational updates and administrative support to store leadership. Four weeks of paid training precedes the assignment, which runs Monday–Friday from 9:00 AM to 5:00 PM through early December.
Required Qualifications
- U.S. Citizens
- Enjoys interacting with people and providing exceptional customer service
- Thrives in a fast-paced, team-oriented environment
- Is highly organized and able to manage multiple priorities
- Communicates professionally with customers of all backgrounds
- Is comfortable learning new computer systems and CRM software
- Has strong Microsoft Word and Excel skills
- Pays close attention to detail while maintaining a friendly, welcoming demeanor
Desired Qualifications
- Experience in any of the following: Customer Service, Retail Sales Support, Medical or Dental Reception, Front Desk or Administrative Support, Banking or Financial Services, Hospitality or Hotel Front Desk, Insurance Customer Service, Appointment Scheduling, Community or Member Services
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