Retail Store Manager
On-siteWolverhampton, England, United Kingdom
Job Summary
Lead, coach, and develop your team to deliver excellent customer service and achieve store targets while taking full ownership of store performance using data and insights. Ensure high standards of visual merchandising, stock availability, and store presentation, and manage rotas, payroll, and operational tasks to guarantee efficient day-to-day running. Recruit, onboard, and train new team members, maintaining compliance with health and safety, cash handling, and loss prevention policies. Foster a positive, inclusive team culture and collaborate with Area Managers and central teams to implement business initiatives. Represent The Works as a brand ambassador by inspiring your team and delivering exceptional service that sparks customer conversations.
Required Qualifications
- Proven experience in a retail management role
- Strong leadership and people development skills
- Commercially focused with a track record of delivering results
- Excellent communication, planning, and organisational abilities
- Confident using data to inform decisions and improve performance
- Flexible, resilient, and able to adapt to changing priorities
- Experience in a high-volume or value retail environment
- Familiarity with retail systems and reporting tools
- Experience managing recruitment, training, and performance processes
- Tech savvy with using back-office systems, EPoS Tills, emails and video calls
- 40 hour contract
Desired Qualifications
- Experience in a high-volume or value retail environment
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