Retail Store Manager
$48,783–$55,000 year
On-siteToronto, Ontario, Canada
Toronto, Ontario, CanadaOn-siteFull Time$48,783–$55,000 yearMedium
Full TimeMedium
Job Summary
Manage daily operations and profitability for assigned retail locations by supervising staff, handling customer complaints, and ensuring compliance with health, safety, and security regulations. Optimize inventory levels, authorize refunds and discounts, and reconcile daily sales, bank deposits, and revenue records. Increase sales to meet business goals while maintaining accurate productivity reports and adhering to departmental policies. Coordinate work across all hours to ensure productive operations and address seasonal changes and promotional activities.
Required Qualifications
- Accountability and dependability
- Ethics and integrity
- Excellent customer service skills
- Excellent time management and prioritizing skills
- Demonstrated ability to train, coach, mentor and motivate staff
- Inventory management skills
- High level of proficiency with Microsoft Office
- Strong communication skills (verbal & written)
- Strong customer service and troubleshooting skills
- Able to plan and organize work effectively and ensure its completion
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Ability to learn and adapt to sales software quickly
- Professional, responsive, and positive work attitude
- Meticulous records maintenance skills
- Minimum of 3 years work experience in the retail industry
- Minimum of 1 year work experience in a supervisory role in a retail environment
- Experience in all aspects of customer service
- Clear criminal record
- Provincial Cannabis Certification
- Some travel may be required
- Ability to attend and conduct presentations
- Manual dexterity required to use desktop computer and peripherals
- Ability to lift 25 pounds
- Overtime as required
Desired Qualifications
- Ontario Only - Cannabis Retail Manager License, preferred
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