Retail Store Manager
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Oversee sales and operations for a specific Highmark Direct Retail Store by serving as a sales representative on the weekly schedule, monitoring daily sales numbers, and executing new-product launches. Implement methods to improve sales and customer experience while ensuring strict adherence to the Operations Manual, staff schedules, and corporate compliance standards. Maintain a high-quality store appearance, ensure optimal stocking and cleaning, and monitor customer feedback to drive service improvements. Serve as the primary intermediary between the store and the Region Manager to facilitate consistent communication and training execution.
Required Qualifications
- High School Diploma or equivalent
- 2 years of experience in Customer Service, Sales, Marketing, or a related field
- 1 year of experience in a metric-driven sales role
- State-specific Producer License for Life, Accident and Health
- Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings
- Excellent communication skills – verbal, written, listening, including persuasive communication styles
- Strong sense of ownership with the ability to take control of difficult situations
- Ability to be responsive to the needs and requirements of the customers/members, and to curate effective sales solutions to meet customer needs
- Excellent time management skills and prior experience in a fast-paced environment with daily work processing deadlines, and frequent interruptions
- Demonstrated customer service orientation and personal accountability
- Ability to work effectively with minor supervision
- Proficient computer skills, including intermediate skill level on Microsoft Office programs
- Complete required training, including Annual Medicare/CMS certification
- Working knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products
Desired Qualifications
- Associate's degree
- 2 years of experience in a metric-driven sales role
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