Retail Store IT Systems Lead
On-siteHenderson, North Carolina, United States
Job Summary
Lead end-to-end support and performance of store technology systems across all retail locations by managing POS vendor relationships, SLAs, and escalations. Ensure PCI DSS compliance by coordinating audits, remediation plans, and security reviews. Oversee POS depot hardware inventory, repairs, RMA handling, and lifecycle management. Lead technical planning and execution for store openings and closures, including system installations, decommissioning, and data sanitation. Drive cross-functional technology projects, hardware rollouts, and infrastructure upgrades while documenting procedures and analyzing post-project improvements.
Required Qualifications
- Associates degree in Information Systems, Business, or a related field (or equivalent experience)
- 3+ years of experience in retail systems or IT operations, including vendor and project management
- Strong knowledge of POS systems (hardware and software), preferably NCR, Toshiba, or Oracle MICROS
- Solid understanding of PCI compliance and security best practices
- Experience coordinating cross-functional teams and managing timelines across departments
- Excellent communication, problem-solving, and organizational skills
Desired Qualifications
- Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox)
- Project Management certification (PMP, CAPM, or similar)
- Experience in retail technology deployments at scale (multi-unit, national footprint)
- Understanding of networking basics, cabling, and low-voltage system planning
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