Retail Store Customer Service Specialist
On-siteSanta Fe, New Mexico, United States
Santa Fe, New Mexico, United StatesOn-siteFull TimeRetailEnterprise
Full TimeEnterpriseRetail
Job Summary
Conduct daily customer interactions to determine needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Promptly resolve customer concerns to ensure maximum satisfaction while maintaining high visual standards of store merchandise. Stay current with product features and consistently meet store sales goals through excellent service. This role requires contact with customers, including minors, and access to cash, electronic equipment, and personal information. A criminal history review is necessary to protect business operations and customer safety.
Required Qualifications
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
- Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction
- stay up-to-date with product features and maintain the high quality and visual standards of the products and store
- Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals
- Job duties involve contact with customers, which may include minors
- access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised
- a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.