Retail Specialist
On-site · Portland, Oregon, United States
Job Summary
Retail Specialist drives store performance through specialized customer service and direction to associates. Responsibilities include leading day-to-day work of assigned staff, training team members on store procedures and product knowledge, delivering exceptional customer service to understand and influence purchasing decisions, fostering a collaborative store culture, collaborating with store leadership on policies and standards, performing Key Holder duties (opening/closing), maintaining adherence to procedures and quality standards, and supporting with training, onboarding, and KPI achievement. The role emphasizes training in product knowledge, sales floor support, register overrides, managing return-to-stock items, and contributing to store KPIs while aligning with Columbia Sportswear Company values and benefits programs.
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