Retail Shift Supervisor - Gift Shop (#101)
On-siteBoston, Massachusetts, United States
Job Summary
Provide information, answer questions, obtain merchandise, process transactions, and prepare items for delivery while assisting the manager in meeting sales plans and targets. Set up advertising displays, arrange product promotions, and train staff on sales techniques and customer service standards. Ensure compliance with policies, maintain inventory controls, and secure the store at closing by verifying locks and alarms. Manage cash handling, including drawer counts and reporting discrepancies, while keeping daily records of sales and deposits. Maintain a clean workspace and supervise cleaning services, opening the shop when necessary if staff are unavailable.
Required Qualifications
- High School diploma or equivalent
- Minimum of 2 years of Retail Experience
Desired Qualifications
- Supervisor experience
- Minimum of 1 year of cash handling experience
- Basic computer skills
- Familiarity with point-of-sale tracking technology
- Ability to stand for long periods of time
- Strong sales skills with the ability to upsell and cross-sell products
- Strong customer service skills with the ability to build rapport with customers
- Excellent phone etiquette and communication skills
- Basic math skills for processing transactions
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Effective time management skills to prioritize tasks and meet deadlines
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