Retail Shift Leader
$39,520,000–$43,680,000 year
On-siteWellesley, Ontario, Canada
Wellesley, Ontario, CanadaOn-siteFull Time$39,520,000–$43,680,000 yearSmall
Full TimeSmall
Job Summary
Supervise daily store operations and assist store management, stepping in to oversee responsibilities when the Store Manager or ASM is absent. Provide direction to associates, resolve customer service issues, and model exemplary conduct while ensuring health, safety, and security regulations are upheld. Manage inventory processes, drive sales targets and store-level KPIs, and handle escalated customer complaints. Maintain staffing levels as requested and ensure all company policies and legislation are adhered to by staff.
Required Qualifications
- Valid CannSell to work in a retail cannabis store
- Police Background Check
- Demonstrated sales and service orientation
- Minimum of 2 years work experience in the retail industry
- Cannabis industry experience
- Excellent time management and prioritizing skills
- Demonstrated ability to train and motivate staff
- Skills to monitor and lead by example
- Basic office administration skills
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Ability to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- A professional, responsive, and positive work attitude
- Ability to work any shift based on business needs, Monday to Sunday
- Ability to work nights, holidays and weekends and different location
Desired Qualifications
- A valid First Aid certification
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