Retail Shift Leader
On-siteEast Village, Nova Scotia, Canada
East Village, Nova Scotia, CanadaOn-sitePart TimeSmall
Part TimeSmall
Job Summary
Supervise daily store operations and facilitate management duties in the absence of the Store Manager or ASM. Direct and instruct all store associates while resolving customer service issues and handling complaints. Ensure staff adhere to company policies, health and safety regulations, and sales targets. Model exemplary conduct by greeting customers and overseeing inventory management processes. Achieve store-level KPIs by motivating employees to pursue sales goals. Maintain consistent store conditions and staffing levels as requested.
Required Qualifications
- Valid SellSafe Certification
- Completion of high school and college/CEGEP/vocational or technical training
- Demonstrated sales and service orientation
- Minimum of 2 years work experience in the retail industry
- Cannabis industry preferred
- Excellent time management and prioritizing skills
- Demonstrated ability to train and motivate staff
- Skills to monitor and lead by example
- Basic office administration skills
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- A professional, responsive, and positive work attitude
- Ability to work nights, holidays and weekends and different locations
Desired Qualifications
- A valid First Aid certification is considered an asset
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