Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers; supervise customer service levels on the retail showroom to include team member execution on customer service programs; ensure telephone is answered per policy; manage buy online/ship to store, hub and store-to-store transfers, and DC add orders with timely customer contact upon shipment; handle special orders and outside purchases; process returns and exchanges promptly; ensure all merchandise is invoiced before leaving the store; communicate Zipline messages and delegate merchandising tasks; monitor adherence to posted schedules and ensure proper clock-in/out; perform all opening/closing duties, including day-end procedures, money handling, deposits, and security checks; other duties as assigned. Preferred: bilingual ability (Spanish), Retail sales experience, ASE Certification, RSS Certification; O'Reilly Auto Parts promotes from within and offers comprehensive benefits and growth opportunities.