Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers; supervise the customer service levels on the retail showroom and ensure timely processing of buy online/ship to store, hub, and store-to-store transfers; manage invoicing, returns, exchanges, and warranty processing; oversee day-to-day store operations, opening/closing duties, and security procedures; assign merchandising tasks and communicate Zipline messages; role includes shift management responsibilities in the absence of the Store Manager; bilingual candidates encouraged to apply.