Retail Service Specialist

Retail Service Specialist at O'Reilly Auto Parts supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations, and may assume shift management in the absence of store leadership. Responsibilities include leading team members in excellent customer service, supervising in-store customer service programs, managing inquiries and orders (buy online/ship to store, hub, store-to-store transfers, DC add orders), handling special orders and outside purchases, processing returns and exchanges, invoicing merchandise, communicating store messages and merchandising tasks, enforcing schedules, and performing opening/closing duties and secure cash handling. Bilingual candidates are encouraged; the role may benefit from RSS Certification, ASE Certification, and multilingual abilities (Spanish highly desired). The description outlines comprehensive compensation and benefits and emphasizes equal opportunity employment.