Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs like Hi5 and Rock the Call. Process buy online/ship to store, hub and store to store transfers, and DC add orders timely, ensuring special orders and outside purchases are handled efficiently. Manage retail customer returns and exchanges, process refunds accurately, and ensure all merchandise is invoiced before leaving the store. Delegate and complete Image Maker and merchandising tasks, verify team members adhere to the posted work schedule, and perform all opening/closing duties including day-end procedures, bank deposits, and securing the building. This Retail Service Specialist supports the Store Manager and Assistant Managers in sales, store appearance, and operations, assuming shift management responsibilities when needed. Fluency in multiple languages is highly desired.