Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs like Hi5 and Rock the Call. Manage shift operations in the absence of Assistant or Store Managers, ensuring telephone coverage and timely processing of buy online/ship to store orders. Handle retail customer returns, exchanges, and refunds accurately, then invoice all merchandise, core charges, and warranties before product leaves the store. Delegate and complete Image Maker and merchandising tasks, monitor team adherence to work schedules, and perform all opening/closing duties including day-end procedures, bank deposits, and security checks. Bilingual candidates encouraged to apply. O'Reilly Auto Parts promotes from within, offering competitive wages, stock purchase plans, 401k, and tuition assistance.