Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs like Hi5, Rock the Call, and Never Say No. Process buy online/ship to store orders, handle special orders and outside purchases, and ensure accurate returns and exchanges. Manage shift operations by overseeing team schedules, approving deviations, and enforcing clock-in/out policies. Perform all opening and closing duties, including day-end procedures, securing money and deposits, verifying security alarms, and locking the building. Ensure telephone calls are answered per company policy and that all merchandise is invoiced before leaving the store.