Retail Service Specialist

Retail Service Specialist responsible for leading store team in delivering excellent customer service to retail and professional customers, supervising service levels in the showroom, and executing store operations. Manages shift operations in the absence of Store/Assistant Managers, handles opening/closing duties, money security, and ensures timely processing of buy online/ship to store, hub and store-to-store transfers, and outside purchases. Addresses returns, exchanges, invoicing, and merchandise staging; communicates Zipline messages and delegates merchandising tasks. Emphasizes bilingual communication and supports a culture of customer-focused service, including handling special orders, warranties, and adherence to company policies. Encourages strong teamwork, adherence to schedules, and alignment with company policies; highlights opportunities for growth and internal promotion within O’Reilly Auto Parts.