Retail Service Specialist
$26,562–$38,272 year
On-site · Norfolk, Virginia, United States
Job Summary
Retail Service Specialist at O’Reilly Auto Parts in Norfolk, VA supports Store Manager/Assistant Managers in sales, customer service, store appearance, and operations; assumes shift management in absence of leadership; leads team to deliver exceptional customer service, processes buy online/ship to store and transfers, handles returns and exchanges, ensures invoicing of merchandise, and coordinates store opening/closing duties. Bilingual candidates are encouraged; preferred credentials include RSS/ASE certifications and automotive knowledge with Spanish language ability. The role emphasizes supervising service levels, executing merchandising and service programs, and maintaining store procedures and safety. Comprehensive benefits and career-growth opportunities are highlighted in the posting.
Required Qualifications
- Strong communication skills
- RSS Certification
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
- Retail sales experience
- O’Reilly Auto Parts equal opportunity employer statement included
Desired Qualifications
- ASE Certification
- Fluency in multiple languages (Spanish highly desired)
- Retail sales experience, preferably in auto parts
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