Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs like Hi5, Rock the Call, and Never Say No. Process buy online/ship to store, hub and store to store transfers, and DC add orders timely, ensuring customers are contacted upon shipment arrivals. Handle special orders and outside purchases efficiently, process returns and exchanges accurately, and invoice all merchandise before product leaves the store. Perform all store opening and closing duties, including day-end procedures, verifying deposits, securing the building, and managing security alarms. Ensure team members adhere to posted schedules, clock in/out correctly, and complete assigned Image Maker and merchandising tasks.