Retail Service Specialist

Lead store team members in providing excellent customer service, supervising showroom execution on programs like Hi5 and Rock the Call, and ensuring telephone and buy-online/ship-to-store orders are processed timely. Handle retail returns and exchanges efficiently, process refunds accurately, and invoice all merchandise before product leaves the store. Manage shift operations in the absence of managers, oversee team scheduling and clocking compliance, and perform opening/closing duties including day-end procedures, bank deposits, and securing the building and delivery vehicles. Bilingual candidates encouraged to apply. O'Reilly Auto Parts promotes from within, offering a comprehensive benefits package including stock purchase plans, 401k, and tuition assistance.