Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs such as Hi5, Rock the Call, and Never Say No. Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, ensuring special orders and outside purchases are handled efficiently. Manage retail customer returns and exchanges, process refunds accurately, and invoice all merchandise before product leaves the store. Perform all store opening and closing duties, including day-end procedures, verifying deposits, securing the building, and checking delivery vehicles. Ensure team members adhere to the posted work schedule and clock in/out according to company policy. Bilingual candidates encouraged to apply.