Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs like Hi5 and Rock the Call. Process buy online/ship to store orders, handle special orders and outside purchases, and manage retail customer returns and exchanges accurately. Ensure all merchandise is invoiced before leaving the store, delegate Image Maker and merchandising tasks, and enforce clocking in/out policies. Perform all store opening/closing duties, including day end procedures, securing money and deposits, locking doors, arming security alarms, and checking delivery vehicles. Support the Store Manager and Assistant Managers in sales, store appearance, and store operations, assuming shift management responsibilities when needed.