Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs such as Hi5, Rock the Call, and Never Say No. Process buy online/ship to store orders, special orders, and returns efficiently, ensuring accurate refunds and proper merchandise staging. Manage shift responsibilities in the absence of Assistant or Store Manager, enforce work schedule adherence, and oversee opening/closing duties including day-end procedures, bank deposits, and security protocols. O'Reilly Auto Parts encourages bilingual candidates and promotes internal career growth.