Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs such as Hi5, Rock the Call, and Never Say No. Process buy online/ship to store transfers, handle special orders and outside purchases, and ensure retail customer returns are processed efficiently with accurate refunds. Manage shift responsibilities in the absence of Assistant or Store Manager, enforce work schedule adherence, and oversee opening/closing duties including day-end procedures, bank deposits, and securing the building. O'Reilly Auto Parts encourages bilingual candidates and promotes from within.