Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs such as Hi5, Rock the Call, and Never Say No. Process buy online/ship to store, hub and store to store transfers, and DC add orders timely, ensuring customers are contacted upon shipment arrivals. Handle special orders and outside purchases efficiently using the electronic ledger, process returns and exchanges accurately, and invoice merchandise before it leaves the store. Delegate and complete Image Maker and merchandising tasks, verify team adherence to schedules, and manage clock-in/out compliance. Perform all opening and closing duties, including day-end procedures, securing money and deposits, verifying security alarms, and locking doors and vehicles. Answer telephone calls according to company policy and assume shift management responsibilities in the absence of Assistant or Store Manager.