Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers; supervise the customer service levels in the showroom; assume shift management responsibilities in the absence of Store Manager; manage buy online/ship to store, hub and store-to-store transfers, and outside purchases; handle returns and refunds; ensure invoicing of merchandise; communicate Zipline messages and delegate merchandising tasks; ensure adherence to posted schedules and proper clock-in/out; perform opening/closing duties including bank deposits and security checks; collaborate with management to maintain store operations and image; preferred: RSS Certification, ASE Certification, and bilingual (Spanish) skills.