Retail Service Specialist
$35,152–$51,792 year
On-site · San Clemente, California, United States
Job Summary
Lead store team in delivering excellent customer service and sales; supervise showroom customer service levels and ensure timely processing of buy online/ship to store, transfers, and outside purchases; manage invoicing of merchandise, refunds, and returns; communicate Zipline messages and delegate merchandising tasks; oversee opening/closing duties, cash handling, and security procedures; assume shift management responsibilities in the absence of store management; bilingual candidates encouraged to apply; desirable certifications include RSS Certification and ASE Certification; strong emphasis on store operations, customer service programs, and cross-functional teamwork to support store performance and customer satisfaction; O’Reilly Auto Parts promotes from within and offers comprehensive benefits and career growth opportunities.
Required Qualifications
- Strong communication skills
Desired Qualifications
- Strong communication skills
- RSS Certification
- Retail sales experience (preferably in auto parts)
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
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